FAQ

For airport shops, our store opening times are based on the airport’s flight schedule, normally opening before the first flight ad closing after the last departure. Many stores are open 24/7. Our downtown shops are open during regular working hours. Many of our land border shops are open 24/7. Please contact us at connect@altairdutyfree.com to receive specific information on the outlet you plan on visiting.

Sometimes a product can be mistakenly scanned twice, or problems with card can occur. In this case, please contact the Customer Service at connect@altairdutyfree.com providing a copy of your card statement and sales receipt.

Please contact the Customer Service at connect@altairdutyfree, providing information relating to your purchase. You may also use our Contact Us page.

Altair Duty Free provides a delivery on Arrival service at all departure points provided you are coming back in the next 30 days. Please make sure to inform our sales staff while purchasing to avail of this service. You may contact us on connect@altairdutyfree.com to know more

Altair Duty Free hands over lost items to the Lost & Found office of the relevant airport/ border control. In order for us to help you locate your lost item, pls contact the Customer Service using the form provided or email on connect@altairdutyfree.com, providing a copy of your sales receipt and giving any relevant details. If you didn’t purchase anything, please give us as much information as you can